Refund Policy
This policy outlines our refund terms and conditions for FlipCrux services.
IMPORTANT: All payments are final and non-refundable except as required by applicable law or as specifically stated in this policy.
1. General Refund Policy
No Refunds: All subscription fees, one-time payments, and service charges are non-refundable unless otherwise specified in this policy or required by applicable law.
Service Nature: Our service provides access to data and analysis tools. Once access is granted, the service has been delivered and no refunds will be provided.
Partial Periods: No refunds will be provided for partial billing periods, unused time, or early cancellation.
Automatic Renewal: Subscriptions automatically renew. Cancellation must occur before the renewal date to avoid charges. No refunds for automatic renewals.
2. Free Trial
Trial Period: New users receive a 7-day free trial with full access to all features.
Free Trial: Start your trial without any payment information required.
Trial Discontinuation: We reserve the right to modify or discontinue the free trial at any time without notice.
No Refunds: No refunds will be provided if the trial is discontinued or modified.
3. Limited Exceptions
Technical Issues: Refunds may be provided only if our service is completely unavailable for more than 24 consecutive hours due to technical issues on our end.
Billing Errors: Refunds may be provided for duplicate charges or billing errors that are clearly our fault.
Legal Requirements: Refunds will be provided if required by applicable consumer protection laws or regulations.
Discretionary Refunds: We may, at our sole discretion, provide refunds in exceptional circumstances, but this is not guaranteed.
4. What's Not Covered
No refunds will be provided for:
• Change of mind or dissatisfaction with the service
• Failure to achieve desired results or profits
• Inability to use the service due to user error or technical issues on your end
• Account suspension or termination due to terms of service violations
• Service interruptions lasting less than 24 hours
• Data accuracy issues or market condition changes
• Price changes or feature modifications
• Cancellation of subscription after billing period has started
• Unused time or features
• Third-party service issues or data availability
5. Refund Process
Request Submission: Refund requests must be submitted via email to support@flipcrux.com within 7 days of the charge.
Required Information: Include your account email, transaction ID, reason for refund, and supporting documentation.
Review Process: All refund requests are reviewed on a case-by-case basis. We reserve the right to deny any refund request.
Processing Time: Approved refunds will be processed within 5-10 business days to the original payment method.
Account Status: Refunded accounts will be immediately suspended and access will be terminated.
6. Payment Disputes
Chargebacks: Filing a chargeback or payment dispute may result in immediate account termination and permanent ban from our service.
Dispute Resolution: We will vigorously defend against unjustified chargebacks and may pursue legal action to recover costs.
Communication: We encourage customers to contact us directly before filing payment disputes to resolve issues amicably.
Evidence: We maintain detailed records of service usage and will provide evidence to payment processors as needed.
7. Contact Information
For refund requests or questions about this policy:
Email: support@flipcrux.com
Subject: Refund Request
We will respond to all inquiries within 48 hours during business days.
This refund policy is effective as of January 1, 2025. We may update this policy at any time with 30 days notice. Continued use of our service after changes constitutes acceptance of the updated policy.