Privacy Policy
This policy explains how we collect, use, and protect your information when you use FlipCrux.
IMPORTANT: By using our service, you consent to the collection and use of your information as described in this policy. If you do not agree, do not use our service.
1. Information We Collect
Personal Information You Provide:
• Account Information: Name, email address, password, billing information
• Payment Information: Billing address, payment method details (processed by Stripe)
• Profile Information: Subscription preferences, account settings, usage preferences
• Communication: Messages, feedback, and support requests you send to us
• Business Information: Company name, business type, and related information if applicable
Information We Collect Automatically:
• Usage Data: How you use our service, features accessed, time spent, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies & Tracking: Session data, preferences, analytics cookies, and similar technologies
• Log Data: Server logs, error reports, performance metrics, security events
• Location Data: General location information based on IP address
Third-Party Information:
• Marketplace Data: Public product information, pricing, availability, and market data
• Analytics: Usage statistics from Google Analytics and other analytics services
• Payment Processing: Transaction data from Stripe and other payment processors
• Social Media: Information from social media platforms if you connect your accounts
2. How We Use Your Information
We use your information for the following purposes:
• Service Provision: Provide and maintain our arbitrage platform and features
• Account Management: Process registrations, manage subscriptions, handle payments and billing
• Customer Support: Respond to inquiries, provide technical assistance, resolve issues
• Service Improvement: Analyze usage patterns, fix bugs, develop new features, optimize performance
• Communication: Send important updates, security notices, marketing communications (with consent)
• Legal Compliance: Comply with laws, regulations, legal requests, and enforce our terms
• Security: Protect against fraud, abuse, security threats, and unauthorized access
• Business Operations: Conduct research, analytics, and business development activities
• Personalization: Customize your experience, provide relevant content and recommendations
Consent: By using our service, you consent to our use of your information for these purposes.
3. Information Sharing & Disclosure
We Do Not Sell Your Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
When We May Share Information:
• Service Providers: Stripe (payments), hosting providers, analytics services, customer support tools
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, asset sale, or bankruptcy
• Consent: When you explicitly consent to sharing for specific purposes
• Security: To investigate, prevent, or respond to security incidents
• Business Partners: With trusted partners who help us provide our services
Data Processing Agreements:
All third-party service providers are bound by data processing agreements and may only use your data to provide services to us. We remain responsible for the protection of your data.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information:
• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments, penetration testing, and updates
• Employee Training: Security awareness training for all staff and contractors
• Incident Response: Procedures for detecting, responding to, and reporting security incidents
No Guarantee: While we implement reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
• Active Accounts: For the duration of your subscription and 30 days after cancellation
• Payment Records: 7 years (for tax, accounting, and legal compliance)
• Support Communications: 3 years after resolution (for service improvement)
• Log Data: 90 days for security, debugging, and performance monitoring
• Analytics Data: 2 years for business intelligence and service improvement
• Legal Requirements: As required by applicable laws, regulations, or legal proceedings
After retention periods expire, we securely delete or anonymize your data. We may retain certain information indefinitely if required by law or for legitimate business purposes.
6. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
• Access: Request a copy of your personal information (subject to verification)
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service (where technically feasible)
• Restriction: Request limitation of data processing in certain circumstances
• Objection: Object to certain types of processing (where permitted by law)
• Withdraw Consent: Withdraw consent for marketing communications
Exercise of Rights: To exercise these rights, contact us at support@flipcrux.com. We will respond within 30 days and may require verification of your identity. We may charge reasonable fees for excessive or unfounded requests.
Limitations: These rights may be limited by applicable law, our legitimate business interests, or legal obligations.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Essential Cookies: Enable basic functionality and security features
• Performance Cookies: Analyze usage patterns and improve our service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements and content
Cookie Management: You can control cookies through your browser settings, but disabling certain cookies may affect service functionality.
Third-Party Tracking: We may use third-party analytics and advertising services that use their own tracking technologies.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States and Canada.
Data Protection: We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
Consent: By using our service, you consent to the transfer of your information to countries that may have different data protection laws.
9. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws.
Notification: We will notify you of material changes by email or through our service with 30 days notice.
Continued Use: Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
Review: We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: support@flipcrux.com
Subject: Privacy Policy Inquiry
We will respond to your inquiry within 30 days of receipt.
This privacy policy is effective as of January 1, 2025. Last updated: January 1, 2025.